Project Highlights

Reducing Guide Creation Efforts

The Scope

Cornerstone Guide is used by customers to improve the adoption of software and to provide contextual help for processes and best practices. The process of creating the assets (workflows, tooltips, tutorials) can be very involved and time consuming. Most creators are in positions with other responsibilities.

The Scale Win

By using app insights data collected on user behavior for select applications, we developed a feature using Machine Learning (ML) that auto-created workflow guides. The model was trained on user behavior data that allowed Guide to predict different processes users were performing. The data analytics allows for creators to focus on only the processes that need addressing, reducing the scale of guides being created manually.

The Efficiency Win

This automation saves an estimated amount of 45% of the time it takes to create and manage guides manually.

The "Hard Choice" Trade-Off

Prioritized this feature within the roadmap, which resulted in an increase in industry analysis by Everest and moved to Major Contender in Peak Matrix.

The Scope

The concept of “learning in the flow of work” is designed to help employees discover and access training while using their favorite productivity tools. The Cornerstone platform has multiple “learning in the flow of work” integrations, such as MS Teams apps, Browser Extensions, Google Suite and Office365 plugins. But maintaining these integrations is costly and creates a parity issue of keeping up with the core platform. This project was to perform a market analysis on trends for learning “in the flow of work”, review our current learning integrations and create a new product strategy. AI was a major focus.

The Scale Win

The research led to a new product strategy to focus on conversational AI agent experiences, leading to strategic partnerships with Microsoft Copilot and Salesforce Agentforce, with the goal of increasing user adoption across enterprise customers.

The Efficiency Win

Reduced engineering costs by 75% by decreasing efforts in existing browser extensions, Teams app integrations, Office365 integrations.

The "Hard Choice" Trade-Off

3-5 elite customers were escalating for adding additional features into existing solutions. By including these customers in our strategy research projects, we were able to deprioritize focus on investing in existing integrations for platform parity and focus on AI driven, conversational solutions.

The Scope

i GET IT is a learning platform created to help upskill manufacturing customers on the latest mechanical engineering software and industry standards. Customers were asking to integrate i GET IT content into their LMS. Solving for this problem would drive additional user adoption, increasing customer retention while also growing our business revenue.

The Win

The Scale Win: Through research potential solutions, I partnered with Rustic to integrate their SDK and build the i GET IT LMS Connector. This approach saved time and cost from a custom build and allowed a solution completed in under 3-months.
The Efficiency Win: Reduced time to implement SCORM/AICC packages to customers LMS to one day.
Customer Retention Win: By providing this new functionality to allow i GET IT Content (IP) connect directly into customer's LMS, the result was an increase in customer revenue, customer retention value, and new customer reach.

The Scope

An elite customer, Ford Motor Company, was looking for a web-based portal that they could store methods and best practices. There C3PNG team had the existing materials in different location and lacked a consistent, templated approach and deep search capabilities.

How I Solved the Problem

I worked directly with the C3PNG team stakeholders through numerous on-site solutioning discussions, developing an excellent customer relationship and earning their trust.
The focus was on using the i GET IT Platform since our primary approach was template-based documentation and we also had a Google Search Server dedicated in our datacenters.
We worked as a team through brainstorming workshops to create the requirements for a new custom, dedicated i GET IT platform for the C3PNG team.

The Win

A custom environment was created, connected directly to Ford VPN, restricting access outside of company employees.
C3PNG team was able to now create template-based methods and provide deep content search backed by the Google Search Server.
Tata Technologies benefited with an improved relationship with the customer and a multi-year, multi-million dollar revenue contract.

The Scope

Cornerstone acquired multiple competing enterprise LMS products and is in the process of evolving customers to the new Cornerstone Galaxy AI-based LMS. Most of these customers have heavily customized environments and micro-apps. In order to evolve the customers, they need to have the same customizations in the new Galaxy. Micro-apps are also a big partner driven solution and need to be supported during this process.

The Win

The Scale Win: Created a new Micro-App for Galaxy strategy that provided an API framework for partners to create custom apps for customers to use on Galaxy, unlocking a bottleneck of revenue in contracts for migrating customers to Galaxy.
The Efficiency Win: The partner driven micro-apps will be published to the Extended Marketplace, allowing for global exposure of what were traditionally one-off solutions. This unlocks additional revenue for the partner program and reduces the efforts involved in creating solutions specifically for each customer.

The "Hard Choice" Trade-Off

The original requirement from leadership was to build functionality for customers to add their own custom micro-apps. After collaboration with engineering, product and partner alliances, we decided to focus on providing a partner focused solution, which would increase revenue for both partners and Cornerstone. This also eases complications for customers trying to build micro-apps themselves.

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